Refund Policy

SuperMatch Pet creates AI reports and images from pet information and uploaded photos.

Generation begins after payment and usually takes about 5-10 minutes. After generation starts or results are delivered, refunds for simple change of mind may be limited.

Cancellation before generation starts may be reviewed by support.

Users must confirm the digital-content notice before payment.

The acceptance status, timestamp, and notice version are stored with the order for refund review and dispute handling.

Duplicate payment, paid order without generated results, broken email result link, damaged image/report files, confirmed generation failure, or service-side upload/generation errors may qualify for refund or regeneration after review.

After results are provided, simple change of mind, subjective preference differences, wrong user-provided information, or unsuitable photos may not qualify for refund unless a service error is confirmed.

Deleting a report does not itself mean a refund. A new purchase may be required to create a new result after deletion.

Email supermatchbyhs@gmail.com with order number or payment ID, payment email, pet name, issue details, and any screenshots or attachments.

Requests are reviewed within 3-7 business days. If eligible, cancellation or refund follows the payment method policy, and card issuer timing may vary.

Points are service credit usable only inside the service and are not cash. 1P is valued at KRW 1, but points cannot be exchanged for cash or goods of other services and cannot be transferred between users.

Order of use: when points are spent, points granted free of charge are deducted first, and topped-up points afterwards.

For members, report purchases are charged by deducting points from the balance. If the balance is short of the price, the payment does not proceed and can be retried after topping up. Guests do not hold points and pay directly by card or another method.

Unused topped-up points may be refunded. The refund is calculated by subtracting the value of points already spent from the amount actually paid, and is returned to the original payment method. Points granted free of charge are not refundable.

If a refund reason above applies to an item purchased with points, the deducted points are returned as points. Cash refunds apply only to items paid for in cash.

When a refund is made, free points and benefits granted in connection with that payment are recovered. If the balance is insufficient, it is set to zero and the shortfall may be deducted from points granted later.

Validity of free points: points granted free of charge by the company to a member expire six months after the grant date. Topped-up points do not expire. We email a notice 30 days and 7 days before expiry, and the points screen shows the amount and date. This clause takes effect on 5 October 2026 and does not apply to free points granted before that date.

Deductions, returns, and recoveries are visible in the points history.